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FAQs

 

Helpful Tips For The Best Experience

 

At Bride and Groom we are Known for our great selection, amazing quality and perhaps most importantly caring, personal service. But to provide great service we ask for a little Help from our brides and their Guests. On this page you will find many helpful tips, hints and frequently asked questions (and answers !) to help you to have the best experience possible with us.

Appointments

We work on a one to one basis so appointments are recommended to ensure that not only do you receive the service and attention but that you also have a fitting room. Saturdays are always the busiest day of the week so please make sure you make an appointment ahead of time. We would appreciate you respecting the time of the appointment that you have selected and if for any reason you are unable unattended your chosen day and time could give us 24 hours notice.

How long is my appointment?

Bridal gown appointments generally last for approximately one hour but if you visit us during a week day more often than not we can allow longer.

Who should I bring with me?

It is always tempting to bring a large crowd who are involved in the wedding but as recommended in “Brides Magazine” it is much better if you just bring one or two people whose opinions you truly trust. Three or more will make decision making stressful, especially if they are offering conflicting opinions.

What Should I bring to my appointment?

Bring pictures that you have seen in magazines or on our website. Bring a open mind, don’t be surprised if you find “the dress” on your first visit to us. If you have a strapless bra please bring that, we have shoes for you to use when trying on the dresses.

Can I Take Photos Of The Dresses?

Due to copyright reasons we are unable for you to take pictures until you have purchased your dress.

When should I start looking for my dress? And when should I order?

The lead time on most of our bridal gowns is normally 5-6 months. We recommend that you start looking no more than 1 year before your wedding date. If you find “the one” on your first outing then order it! We will store the dress free of charge for you until the day before your wedding if you wish!

I am getting married in less than 6 months time what should I do?

If your wedding is booked and is less than 6 months away please don’t panic! We always carry a selection of sample gowns in store which are available at a greatly reduced price. Most of these dresses are discontinued and have only been tried on once or twice if at all!

How do I pay for my Dress?

We accept Visa Debit, Mastercard, Visa as well as cash. When you place your order we require 50% deposit upon the time of ordering. The remaining balance is due when the dress arrives in store.